Rachel Leroy 
Accor today announces the global roll-out of its digital key solution, “Accor Key”, in line with the Group’s strategy to provide a contactless guest journey in its facilities. This exciting new step for Accor confirms its ambition to innovate and invest in high-quality technological solutions to deliver the very best and most convenient experience for its guests.
Accor roll-out its digital keyless door entry solution, named “Accor Key”. The “Accor Key” provides a contactless guest journey in its facilities.
On arrival at their destination, customers will receive their room key virtually upon downloading Accor’s digital key app. Customers will then be given access to rooms, entry to meeting rooms and floor access via lifts using their smartphone. Once departing the hotel, the mobile key will automatically be deactivated.
Following the pilot programs in North America, Europe, and Asia, the roll-out of the “Accor Key” will start in all-new Accor hotels opening in 2021 and extend to existing properties with an objective to equip 500 hotels with Accor Key this year, and at least 50% of all rooms across the network within the next five years.
By providing customers access to their rooms without a physical key, Accor will also help reduce the amount of plastic used for traditional key cards and cardboard for the key holder.
