Located in central Hong Kong, The Upper House was designed by architect Andre Fu. A calming contemporary hotel, The Upper House is a haven within the city that doesn’t seem to sleep. The hotel’s 117 studios and suites are surprisingly spacious, featuring natural materials and gorgeous bathrooms. Guests can enjoy thrilling views from Level 49 at Café Gray Deluxe.
The rooms at Upper House are categorized according to Studios (70 – 80) and Suites – Upper Suites and Penthouses. The rooms or studios and suites are tastefully designed, making each guest feel that they belong. The STUDIO 70 features contemporary design and comforts. The STUDIO 80 is a spacious room with indulgent amenities and superb views. The UPPER SUITES provide ample space for a lounge area and allow guests to enjoy a loftier view of Hong Kong.
Located on Level 38 upwards, the Studio 70 rooms enjoy harbor or island views, allowing guests to relax and watch Hong Kong go by from on high. While in the expansive 730-sqft (68-sqm) studios, there is a wonderfully comfortable king size bed plus spa-inspired bathroom with walk-in rain shower, dressing area and limestone-clad bathtub. The bathrooms at the Upper House boasts of the largest, most open, most inviting bathrooms there are anywhere in the city. The “bathrooms” at The Upper House are so vast they include dual sinks, dressing/make-up area, toilet room, and bath and shower area that it is practically 1/2 of the entire hotel room.
The Penthouse, from the name itself, offers commanding views over Hong Kong and features an expansive area of 1,230-sqft (114sqm). Guests can relax in the cozy furniture and be inspired by captivating views from their living room’s L-shaped sofa, window seat or deep limestone-clad freestanding bathtub. There is also a separate bedroom with a king size bed and a spa-inspired bathroom. The floor to ceiling glass windows surely afford guests sweeping views of the city of Hong Kong, definitely a real treat.
The Upper House, in general, is an expensive 4-star hotel for most travelers. However, it’s well worth every penny if you want peace of mind and stellar service provided by people willing to go out of their way to make your stay comfortable. One great example of this is of a guest who mentioned casually to the hotel driver of their plan to visit Saigon after their stay in Hong Kong. A little later after check in, there was a knock on their door. A staff from the hotel brought to the guests’ room a city guide to Saigon as a gift from the hotel to help the guests plan their stay in Saigon. Now that’s what you call anticipating guests’ needs.
The guest experience team also helps collect a list of amazing restaurants that they are happy to book for guests, should there be a need. The team goes to great lengths to accommodate guests’ preferred dining options. One instance is that of a guest who tried to book a table at 8 1/2 Otto e Mezzo about a month before but the hotel could only manage to get a table in the lounge area at the time, as the restaurant was fully booked. But voila, on the night of the guests’ reservation, when they arrived at the restaurant they were ushered to one of the best tables in the restaurant. Even the waiter was surprised when he heard of the story.
Tables at the 3 Michelin-star restaurant are booked out weeks in advance. The guests found out later that a hotel staff had been persistently calling them to secure a better table right up to the morning of their reservation. Her persistence did pay off. Suffice to say the guests were so grateful. Now that’s truly going the extra mile to meet guest needs.
The overall feel of the hotel is luxurious Zen without any pretensions. The place can be a deterrent at the beginning but can be navigable once you figure out there is a 3-story mall underground just beside the hotel. Via the mall guests can access the Hong Kong subway (MTR), which is very convenient to get around town. The Upper House is also only a 10-15 minute walk to Hong Kong Park. It’s worth noting that Google maps work fine here and can come in very handy.
Overall it is a very homey hotel with unparalleled customer service. The bed could be a little more comfortable but it’s not that bad. It just does not seem to match the exceptional service and décor of The Upper House. The bathroom could use a less bright lighting in the toilet area so the light does not flood the entire bedroom when one of the guests needs to use the toilet at an ungodly hour.
Hotel contact: Pacific Place, 88 Queensway, Hong Kong, +852 2918 1838, firstname.lastname@example.org, hotel website